At SkinGenius we pride ourselves on providing you with quality care and treatment. However, there may be occasions when your expectations are not met. If you are dissatisfied with the service that you have received, then you have the right to complain about our performance and have your concerns investigated.
We welcome complaints, as they are an important way of identifying the perspective of those we serve and improving satisfaction with the services we provide.
Please read our complaints policy and procedure: Complaints Policy & Procedure v2.0 (30 April 2025).
You can submit a formal complaint via:
Email: HeatherMcCallum@skingeniusprivategpandmedicalaestheticsfife.co.uk
Letter: 9a Hunter Street, Kirkcaldy, FIFE, KY1 1ED
Healthcare Improvement Scotland (HIS)
HIS can help people if they are unhappy about the results of a complaint they have made about a service. However, a complainant can contact HIS at any time or stage of the complaints process (before, during, and after).
HIS may be contacted as follows:
Programme Manager
Healthcare Improvement Scotland
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB
Email: his.ihcregulation@nhs.scot